Key Responsibilities 1. Customer Assistance Greet customers warmly upon arrival and assist with product selection. Identify customer needs and provide tailored product recommendations. Respond to inquiries regarding products, prices, and availability. Handle customer complaints professionally, ensuring customer satisfaction. 2. Product Presentation Maintain a clean, organized, and visually appealing store environment. Ensure shelves and displays are stocked and properly arranged. Apply visual merchandising techniques to enhance product visibility. Update signage and pricing information regularly. 3. Sales Generation Engage customers actively to promote products and offers. Use upselling and cross-selling techniques to increase purchase value. Achieve or exceed individual and team sales targets. Track customer preferences and buying trends to inform sales strategies. 4. Cash Handling & Transactions Process sales transactions accurately via POS system. Manage cash, credit, and electronic payments with precision. Issue receipts, refunds, and exchanges in line with company policy. 5. Product Knowledge Build in-depth knowledge of store products and services. Stay updated on features, benefits, and usage of merchandise. Participate in training and product knowledge sessions. 6. Team Collaboration Work closely with colleagues to achieve collective goals. Support the onboarding and training of new sales staff when needed. Qualifications & Requirements Minimum 1 year of experience in a retail or customer-facing role. High school diploma or equivalent (additional education in sales is a plus). Strong communication and interpersonal skills. Customer-focused approach with ability to remain composed under pressure. Basic math skills and knowledge of POS systems. Flexible to work weekends, holidays, and varying shifts. Physically able to stand, walk, and lift objects as required. Proactive and results-driven mindset with commitment to achieving targets. Job Type: Full-time Pay: Up to ₹25,000.00 per month Application Question(s): How many years of retail/customer-facing experience do you have? Are you comfortable working 11 AM – 10 PM with rotational week offs? Work Location: In person
Key Responsibilities 1. Staff Management Recruit, hire, train, and supervise store staff. Set clear expectations, assign duties, and schedule shifts effectively. Coach, mentor, and provide performance feedback to ensure high team productivity. 2. Sales & Customer Service Drive sales strategies to achieve revenue goals and KPIs. Monitor sales trends, identify growth opportunities, and execute action plans Maintain superior customer service standards and resolve escalations. 3. Inventory & Merchandising Manage inventory levels to minimize stock-outs and overstock situations. Oversee product merchandising, ensuring attractive and consistent displays. 4. Financial Management Prepare and manage budgets, ensuring effective cost control. Analyze financial reports and take corrective actions to maximize profitability. 5. Operational Efficiency Ensure store cleanliness, organization, and compliance with safety standards. Implement operational policies and streamline processes for efficiency. 6. Reporting & Communication Share regular performance and sales reports with higher management. Maintain effective communication with management, colleagues, and cross-functional teams. 7. Compliance & Regulations Ensure compliance with all legal, regulatory, and company requirements. Stay updated with industry best practices and regulatory changes. Qualifications & Requirements Minimum 3 years of experience in retail store operations. Bachelor’s degree in Business Administration, Retail Management, or related field (preferred). Proven track record of progressive leadership in retail. Strong leadership, people management, and interpersonal skills. Excellent communication and customer service abilities. Proficient in retail management systems and reporting tools. Strong analytical, organizational, and problem-solving skills. Knowledge of inventory control, merchandising, and financial analysis Ability to work in a fast-paced retail environment with flexible shift timings. Job Type: Full-time Pay: Up to ₹40,270.53 per month Application Question(s): How many years of experience do you have in managing retail store operations? Have you worked with sales targets and financial reports? Do you have 3-4 years of experience? Work Location: In person
Key Responsibilities 1. Sales Management Drive sales targets and achieve revenue growth within the assigned area. Develop and implement sales strategies to maximize business opportunities. Monitor sales performance and take corrective actions where necessary. 2. Team Leadership Recruit, train, and mentor a team of sales executives/representatives. Set clear targets and performance expectations for the team. Motivate, guide, and monitor the team to ensure consistent results. 3. Channel & Market Development Build and strengthen relationships with distributors, dealers, and retailers. Identify new market opportunities and expand channel presence. Negotiate trade terms and ensure smooth execution of sales plans. 4. Customer Relationship Management Foster strong relationships with key customers and business partners. Address client needs, feedback, and escalations promptly. Ensure high levels of customer satisfaction through regular engagement. 5. Business Analysis & Reporting Track and analyze sales data, market trends, and competitor activities. Prepare regular reports on sales performance and market insights for management. Provide recommendations for strategic improvements based on data-driven insights. 6. Operational Efficiency Ensure compliance with company policies, pricing, and credit norms. Coordinate with logistics, marketing, and product teams for smooth operations. Monitor inventory availability and timely supply to trade partners. Qualifications & Requirements Minimum 3 years of experience in sales, preferably in fashion, retail, or consumer durables. Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred). Proven track record of achieving sales targets and managing a sales team. Strong leadership, negotiation, and communication skills. Analytical mindset with the ability to interpret sales reports and market data. Willingness to travel extensively within the assigned territory. Ability to work under pressure and adapt to dynamic market conditions. Job Type: Full-time Pay: Up to ₹30,000.00 per month Work Location: In person
Key Responsibilities 1. Customer Assistance Greet customers warmly upon arrival and assist with product selection. Identify customer needs and provide tailored product recommendations. Respond to inquiries regarding products, prices, and availability. Handle customer complaints professionally, ensuring customer satisfaction. 2. Product Presentation Maintain a clean, organized, and visually appealing store environment. Ensure shelves and displays are stocked and properly arranged. Apply visual merchandising techniques to enhance product visibility. Update signage and pricing information regularly. 3. Sales Generation Engage customers actively to promote products and offers. Use upselling and cross-selling techniques to increase purchase value. Achieve or exceed individual and team sales targets. Track customer preferences and buying trends to inform sales strategies. 4. Cash Handling & Transactions Process sales transactions accurately via POS system. Manage cash, credit, and electronic payments with precision. Issue receipts, refunds, and exchanges in line with company policy. 5. Product Knowledge Build in-depth knowledge of store products and services. Stay updated on features, benefits, and usage of merchandise. Participate in training and product knowledge sessions. 6. Team Collaboration Work closely with colleagues to achieve collective goals. Support the onboarding and training of new sales staff when needed. Qualifications & Requirements Minimum 1 year of experience in a retail or customer-facing role. High school diploma or equivalent (additional education in sales is a plus). Strong communication and interpersonal skills. Customer-focused approach with ability to remain composed under pressure. Basic math skills and knowledge of POS systems. Flexible to work weekends, holidays, and varying shifts. Physically able to stand, walk, and lift objects as required. Proactive and results-driven mindset with commitment to achieving targets. Job Type: Full-time Pay: Up to ₹25,000.00 per month Application Question(s): How many years of retail/customer-facing experience do you have? Are you comfortable working 11 AM – 10 PM with rotational week offs? Work Location: In person
Job Title: Store Manager Location: Jubilee Hills, Hyderabad Employment Type: Full-time Working Hours: 11 AM – 10 PM Working Days: 6 days week, rotational week off Joining: Immediate preferred Salary: 30-40k About the Company Nappa Dori is one of India’s foremost contemporary design brands that has captured the imagination of a global audience through its carefully curated design aesthetic and exceptional craftsmanship. The brand is rooted in a philosophy that blends artisanal sensibilities with minimalism, offering a seamless harmony between form and function. Nappa Dori has established flagship stores across India, Dubai, Sri Lanka, and the United Kingdom. It also operates a thriving online business and is stocked at some of the world’s leading design destinations including Fortnum & Mason , The Conran Shop , Selfridges , and more. In India, Nappa Dori’s presence spans across Delhi, Gurgaon, Chandigarh, Mumbai, Pune, Hyderabad , and Bengaluru . Key Responsibilities 1. Staff Management Recruit, hire, train, and supervise store staff. Set clear expectations, assign duties, and schedule shifts effectively. Coach, mentor, and provide performance feedback to ensure high team productivity. 2. Sales & Customer Service Drive sales strategies to achieve revenue goals and KPIs. Monitor sales trends, identify growth opportunities, and execute action plans. Maintain superior customer service standards and resolve escalations. 3. Inventory & Merchandising Manage inventory levels to minimize stock-outs and overstock situations. Oversee product merchandising, ensuring attractive and consistent displays. 4. Financial Management Prepare and manage budgets, ensuring effective cost control. Analyze financial reports and take corrective actions to maximize profitability. 5. Operational Efficiency Ensure store cleanliness, organization, and compliance with safety standards. Implement operational policies and streamline processes for efficiency. 6. Reporting & Communication Share regular performance and sales reports with higher management. Maintain effective communication with management, colleagues, and cross-functional teams. 7. Compliance & Regulations Ensure compliance with all legal, regulatory, and company requirements. Stay updated with industry best practices and regulatory changes. Qualifications & Requirements Minimum 3 years of experience in retail store operations. Bachelor’s degree in Business Administration, Retail Management, or related field (preferred). Proven track record of progressive leadership in retail. Strong leadership, people management, and interpersonal skills. Excellent communication and customer service abilities. Proficient in retail management systems and reporting tools. Strong analytical, organizational, and problem-solving skills. Knowledge of inventory control, merchandising, and financial analysis. Ability to work in a fast-paced retail environment with flexible shift timings. Job Type: Full-time Pay: ₹14,948.47 - ₹40,000.00 per month Work Location: In person
What You’ll Do Act as the primary representative for customer queries received via WhatsApp, phone, and email . Respond to inquiries related to products, orders, returns, and services with clarity and professionalism. Maintain accurate and up-to-date records of customer interactions in the system/CRM. Assist customers with order tracking, cancellations, and basic troubleshooting . Handle and resolve basic customer complaints , and escalate complex cases to the concerned department. Coordinate with internal teams (sales, operations, logistics, etc.) to ensure smooth resolution of customer issues. Proactively follow up with customers to ensure queries are closed to their satisfaction. Share feedback and recurring issues with the team to help improve processes and customer experience. Support in preparing simple daily/weekly reports on customer queries and resolutions. Maintain a positive and empathetic attitude towards all customers, ensuring a high level of service quality. What We’re Looking For Good verbal and written communication skills (English & Hindi preferred). Basic computer knowledge (MS Office, Email handling, WhatsApp Web). Ability to handle multiple queries at once and stay organized. Strong listening skills, patience, and a customer-first mindset. Willingness to learn and adapt in a fast-paced environment. Bonus Points If You Have prior experience in a customer service/helpdesk role. Are comfortable with CRM or ticketing tools. Can create simple reports or maintain trackers for customer interactions. Job Type: Full-time Pay: From ₹22,000.00 per month Language: Hindi (Preferred) English (Required) Work Location: In person Speak with the employer +91 9311465778
What You’ll Do Act as the primary representative for customer queries received via WhatsApp, phone, and email . Respond to inquiries related to products, orders, returns, and services with clarity and professionalism. Maintain accurate and up-to-date records of customer interactions in the system/CRM. Assist customers with order tracking, cancellations, and basic troubleshooting . Handle and resolve basic customer complaints , and escalate complex cases to the concerned department. Coordinate with internal teams (sales, operations, logistics, etc.) to ensure smooth resolution of customer issues. Proactively follow up with customers to ensure queries are closed to their satisfaction. Share feedback and recurring issues with the team to help improve processes and customer experience. Support in preparing simple daily/weekly reports on customer queries and resolutions. Maintain a positive and empathetic attitude towards all customers, ensuring a high level of service quality. What We’re Looking For Good verbal and written communication skills (English & Hindi preferred). Basic computer knowledge (MS Office, Email handling, WhatsApp Web). Ability to handle multiple queries at once and stay organized. Strong listening skills, patience, and a customer-first mindset. Willingness to learn and adapt in a fast-paced environment. Bonus Points If You Have prior experience in a customer service/helpdesk role. Are comfortable with CRM or ticketing tools. Can create simple reports or maintain trackers for customer interactions. Job Type: Full-time Pay: From ₹22,000.00 per month Language: Hindi (Preferred) English (Required) Work Location: In person Speak with the employer +91 9311465778