Posted:2 hours ago|
Platform:
On-site
Full Time
Job Type: Full-time (Rotational Shifts)
Experience: 6 months to 1 year.
About Company
Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer service, aiming to help businesses scale their tech teams and improve their marketing and customer service operations.
Summary
We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Representative for our chat support process. The role involves assisting customers with their queries and concerns efficiently and professionally.
*Please note, this is a non-sales role—no outbound calls or sales targets involved.
Key Responsibilities:
· Handle incoming customer queries via voice and chat channels.
· Resolve customer issues promptly, ensuring a positive customer experience.
· Escalate complex issues to the appropriate department when necessary.
· Maintain records of customer interactions and follow up as needed.
Requirements:
· Experience as a customer care executive with at least 6 months to 1 year.
· English is mandatory.
· Basic computer knowledge and typing skills.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Language:
Work Location: In person
Woodrock Infotech PVT. LTD.
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