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MetaSpace
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Customer Care Executive

Customer Care Executive

MetaSpace

0 years

0 Lacs

noida uttar pradesh india

Posted:6 days ago| Platform:

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Skills Required

communication support reports management coordination dispatch inventory excel

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Communication

The core responsibilities for the job include the following:

Handle customer queries received through calls, emails, chats, and social media.
Respond promptly and professionally to ensure customer satisfaction.

Order And Complaint Handling

Assist customers with order status, returns, replacements, and delivery issues.
Raise complaint tickets for damaged, delayed, or missing orders.
Follow up with courier or marketplace teams until issue resolution.

Marketplace Support

Manage customer messages and feedback on Amazon, Flipkart, Meesho, Myntra, etc.
Maintain positive ratings by ensuring timely and polite responses.

Record Keeping

Maintain daily records of customer interactions and resolved complaints.
Share summary reports with management regularly.

Coordination

Coordinate with dispatch, inventory, and sales teams for order updates or issue resolutions.
Escalate major issues to the concerned department when necessary.

Customer Experience

Ensure every customer interaction reflects a positive brand image.
Work proactively to reduce repeat complaints.

Requirements

Excellent communication (Hindi and English).
Basic computer and Excel knowledge.
Familiarity with marketplaces (Amazon, Flipkart, etc. ) preferred.
Problem-solving attitude and patience while dealing with customers.

This job was posted by Patrika Pan from MetaSpace.

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