Posted:1 month ago|
Platform:
Work from Office
Full Time
We are looking for passionate and professional individuals to handle inbound calls and deliver exceptional patient service.
Key Responsibilities:
Handle inbound and outbound customer calls, emails, and chats in a professional mannerResolve customer complaints and provide appropriate solutions within agreed timelinesMaintain a deep understanding of company products/services to provide accurate informationDocument all interactions and maintain customer records in the CRM systemEscalate complex issues to the appropriate departments when necessaryFollow up with customers to ensure their issues are resolvedIdentify customer needs and suggest improvements or new servicesMaintain a positive, empathetic, and professional attitude toward customers at all times.
Medi Pharma Konnect
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