Customer Care Executive

MD India Health Insurance TPA Pvt Ltd

0 - 3 years

0 - 3 Lacs

delhi delhi india

Posted:4 hours ago| Platform: Foundit logo

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Skills Required

customer support voice non voice customer services customer care

Work Mode

On-site

Job Type

Full Time

Job Description

MDINDIA HEALTH INSURANCE TPA PVT LTD is looking for Customer Care Executive to join our dynamic team and embark on a rewarding career journey

Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
Curating streamlined email and social media communication mediums for offers, updates and much more
Dealing with customer issues and churning out an easy-to-follow solution
Managing payment and delivery of customer orders
Helping customers choose the right product for their requirements and budget
Handling customer concerns and complaints in a timely manner
Informing customers of upcoming promotions or deals
Establishing a positive rapport with all clients and customers in person or via phone
Forming reports based on customer satisfaction statistics and helping their team to develop new skills
Fixing appointments based on the availability of customers and clients
Interacting with customers to ensure they have a desirable and shareable experience

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