Customer Care Executive

Klene Paks

1 - 3 years

2 - 3 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

handling customer queries customer satisfaction customer queries customer handling communication skills customer care product knowledge resolve

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Care Executive

Key Responsibilities

Handle incoming calls and emails from customers regarding product inquiries and issues.
Provide accurate information and support related to HDPE packaging products.
Coordinate with the sales team to ensure customer requirements are met on time.
Log and track customer complaints using the
Signal
application.
Follow up on complaints to ensure timely resolution and customer satisfaction.
Manage the process of product returns and replacements.
Assist in clearing pending bills by coordinating with internal teams and customers.
Maintain proper records of customer interactions, complaints, and resolutions.
Credit note should be closed within 4 days.

Key Skills Required

Knowledge of
HDPE packaging products
(preferred).
Strong communication and interpersonal skills.
Ability to multitask and prioritize effectively.
Experience in
complaint handling
(Signal app knowledge).
Basic understanding of sales coordination and billing processes.
Languages Known : English , Kannada, Hindi , Telugu and Tamil.
Female candidate only.
Work Location : Arekare, Bannergugahtta Road, Bengaluru
Immedater Joiner prefered.

For more details contact PM: 9900998271

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