Customer Care Executive

0 years

2 Lacs

Posted:6 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Overview:

We are looking for a Customer Care Executive to manage customer queries and provide product/service information. The ideal candidate will be patient, empathetic, and passionate about customer service.

Key Responsibilities:

  • Handle inbound and outbound calls professionally.
  • Resolve customer queries related to products, services, orders, or complaints.
  • Maintain a positive and helpful attitude towards customers at all times.
  • Keep records of customer interactions, comments, and complaints.
  • Escalate unresolved issues to the relevant department.
  • Follow communication scripts, guidelines, and policies.
  • Provide accurate, valid, and complete information using the right tools and systems.

Key Skills & Requirements:

  • Strong verbal communication and interpersonal skills.
  • Ability to stay calm when customers are stressed or upset.
  • Basic knowledge of MS Office & CRM systems is a plus.
  • Excellent listening skills and problem-solving ability.
  • Customer-centric approach and a positive attitude.
  • Time management and multitasking abilities.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹24,000.00 per month

Schedule:

  • Day shift
  • Morning shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Language:

  • English (Required)

Location:

  • Noida, Uttar Pradesh (Required)

Work Location: In person

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