Customer Care Executive

• Looking after the in house Retailers Complaints & getting resolved from relevant department. (Retail Operations)
• Sending Reports & Analyzing.
• Event Organizing. (Marketing)
• Events for retail Partners. (Retail Operations)
• Looking after fit out work of brands. (Operation)
• Coordinating with MEP, Security, House Keeping & Parking Team.
• Making Snag reports.
• Coordinating with Project team for Mall renovation work.
• Weekly meetings with the out source team members.

• Customer service

  CCE are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner

• Retail relations

  – CCE act as the Mall Management voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement

• Government compliance

  – Require to coordinate with all government departments need to handle and assist all contracts and zoning ordinances

• Credit control assistance

  – CCE is responsible for financial aspects of the Mall which including rent , CAM , Utilities collection, parking collection.

• Retail and service provider Communication

  – Responsible can effectively communicate with a diverse group of individuals, including property management, retail management, security staff, Housekeeping , MEP & Parking staff middle management, and more

• Records , Reports and inventory

  – CCE need maintain track inventory, record , record day to day operations SOPS , and other administrative tasks.
• Handling Parking Department.
• Looking after Parking checklist, Attendance & grooming standard of all staffs.
• Coordinating with the retailers & their issues with the concern team & try to fix their problem ASAP.
• Handling Stilt Parking, LG Parking & Periphery Area.
• Coordinating with Project team for Mall renovation work

Working conditions

• Daily reporting:

  Reporting to Sr. Operations Executive regarding of Daily Operations

  Role & responsibilities

Preferred candidate profile