Customer Care Executive

Process: Health care

Required skills and qualifications:

• Strong written and verbal communication skills with neutral Indian Accent.

• Ability to communicate calmly and diplomatically with patients & co-workers.

• Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.

• Proficient in customer service

• Active listening and comprehension skills

• Strong customer service skills.

• Ability to build positive relationships with patients.

• Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

Typical duties and responsibilities:

• Handling the calls with good communication skills professionally. Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English languages as per region.

• Language Combination required: (English + Kannada) or (English + Hindi) and any one regional Language. (Telugu, Tamil, Guajarati, Marathi, Assamese, Bengali)

• Exceptional phone manner

• Patient centric and Excellent interpersonal and communication skills

• Knowledge of medical terminology is a plus · Ability to apply knowledge of CC procedures and carry out tasks accordingly.

• Be a self-starter with attention to detail.

• Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail

• Log in hours (Total hours 9:00:00 hrs. & Production hours – 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.

• Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)

• 100% documentation

• Quality & AHT to be maintained as per process requirement

• Always be updated with the Process knowledge & daily updates

• Should take initiatives & be flexible for the changes.

• Employment Type: Permanent.

• Process: Multilingual support for a Healthcare project

• Educational mandate: any HSC / Graduate / Postgraduate can apply.

• Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.\

• Working days: 6 with 1 day rotational off.

Work location: Bangalore Electronic City Phase 2

Process: E Commerce (Sport materials)

Responsibilities of User Happiness Ambassador:

We are seeking individuals who are passionate about sports and dedicated to delivering exceptional customer experiences through both phone and email communication channels.

MY RESPONSIBILITIES:

● To deliver best-in-class service and go out of your way to find solutions and make our Decathlon users delighted. ● Give instant responses & find solutions for our users over Emails & Calls. ● Follow up & think out of the box to deliver quality service over Emails & Calls. ● To ensure complete ownership of customer issues and guarantee end-to-end satisfaction with our services. ● To collaborate with various teams within the ecosystem of Decathlon to identify optimal solutions for our customers ● To prepare key reports to stakeholders to help derive better actions on the floor for continuous improvement ● Sound Mind on Conflict Management

WHO YOU ARE?

● Very clear communication (Verbal + Written) ● You are a team player. ● You are patient and kind. ● You are self-motivated. ● Analytical skills. ● You are challenge-oriented and want to improve the process. ● You are autonomous. ● Quick problem solver, smart, and always up for challenges. ● Vital and Responsible personality. ● You are versatile and can multitask.

Job Types: Full-time, Fresher

Pay: ₹240,000.00 - ₹320,000.00 per year

Benefits:

• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person