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Electronic Arts
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Customer Care Executive

Customer Care Executive

Electronic Arts

2 - 4 years

3 - 13 Lacs

hyderabad telangana india

Posted:18 hours ago| Platform: Foundit logo

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Skills Required

call handling time management technical support customer feedback crm software email management

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a motivated Customer Care Executive to join our team in India. The ideal candidate will have 2-4 years of experience in customer service, demonstrating a strong commitment to providing exceptional support to our customers. As a Customer Care Executive, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely manner.
Resolve customer complaints and issues efficiently and effectively.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Identify and escalate priority issues to the appropriate team when necessary.
Document customer interactions and feedback in the customer relationship management (CRM) system.
Assist in training new team members and sharing knowledge with peers.
Stay updated on product knowledge and company policies to provide accurate information.

Skills and Qualifications

2-4 years of experience in customer service or a related field.
Excellent verbal and written communication skills in English and Hindi.
Proficient in using customer support software and CRM systems.
Strong problem-solving skills and ability to think on your feet.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Strong attention to detail and ability to maintain accurate records.
Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint).

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Customer Care Executive