Customer Care Executive

Location: Gwalior (On-Site)
Type: Full-Time
Experience: 0–1 Years (Freshers welcome)
Start Date: Immediate
Job Title: Customer Care Representative

Job Summary:

We are looking for a proactive and empathetic Customer Care Representative to join our in-office team in Gwalior. This is an excellent opportunity for freshers or candidates with up to 2 years of experience who are passionate about helping people and ensuring a great customer experience.

Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email, or chat in a professional and timely manner.
• Assist customers with queries related to products, services, orders, payments, or account details.
• Resolve customer complaints efficiently and escalate complex issues to senior staff when needed.
• Maintain accurate records of customer interactions in the CRM system.
• Ensure customer satisfaction by providing clear, concise, and solution-oriented responses.
• Follow up with customers when necessary to ensure full resolution.

Candidate Requirements:

• Education: Minimum 12th pass; Graduation preferred.
• Experience: 0–2 years in customer service or a related field (freshers are welcome to apply).
• Skills:
• Good verbal and written communication skills in Hindi and English.
• Basic computer skills and familiarity with MS Office or CRM tools.
• Ability to stay calm under pressure and handle customer concerns patiently.
• Team player with a problem-solving attitude.

What We Offer:

• Competitive salary based on experience.
• Performance-based incentives.
• On-the-job training and career development opportunities.
• A supportive and friendly work environment.
• Fixed working hours .

To Apply:
share your resume, contact our HR at WhatsApp on : 8817016184 OREmail at- surbhi.soni@ekanga.inSubject Line: Application – Social Media Manager – [Your Name]

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Language:

• English (Preferred)

Location:

• Govindpuri, Gwalior, Madhya Pradesh (Preferred)

Work Location: In person