Customer Care Executive

0 - 5 years

2 - 3 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Handle inbound and outbound customer calls, emails, and chat support.
  • Provide accurate information regarding products/services.
  • Resolve customer queries and ensure customer satisfaction.
  • Maintain records of customer interactions in the CRM system.
  • Follow up with customers to ensure resolution and improve service quality.
  • Coordinate with internal teams for complex issues.
  • Meet daily/weekly performance targets (AHT, FCR, customer satisfaction score, etc.).

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