Customer Care Executive

Internship Description – Customer Care Executive (Justdial Enquiries Handling)

Position Title: Customer Care Intern – Justdial Inquiries Department:* Customer Service / Sales Support Location:* [Your Company Location]

Objective:

The Customer Care Executive will learn how to handle Justdial enquiries, interact with prospective customers, and support the sales team in lead management and follow-ups. This role offers hands-on experience in customer communication, CRM utilization, and business development processes.

Key Responsibilities:

• Attend to Justdial enquiries received through calls or the company CRM.
• Understand customer requirements and share basic service/product details.
• Forward enquiries to the sales/business team for further action.
• Assist in maintaining enquiry records and preparing daily/weekly reports.
• Learn effective customer communication and follow-up techniques.
• Support customer care executives in day-to-day operations.

Learning Outcomes:

• Exposure to customer care and telesales processes.
• Practical knowledge of handling live customer enquiries.
• Experience with CRM tools and reporting formats.
• Development of professional communication and coordination skills.
• Understanding of enquiry-to-lead conversion cycle.

Eligibility & Skills:

• Graduate/Undergraduate students (any discipline).
• Good communication skills in English and local language.
• Basic computer knowledge (MS Office, Email, Internet).
• Enthusiasm to learn and adapt quickly.
• Positive attitude and interest in customer service/sales domain.

Job Type: Full-time

Pay: From ₹5,000.00 per month

Work Location: In person