Customer Care Executive

0 - 31 years

1 - 3 Lacs

Posted:1 month ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Make outbound calls to prospective leads generated through marketing campaigns, social media, and inquiries. Explain company services (residential interior designing, furniture customization, turnkey solutions). Qualify leads by understanding customer requirements, budget, and timelines. Schedule appointments/meetings for the sales team with potential clients. Maintain and update the CRM/lead tracker with accurate details of calls and follow-ups. Follow up with warm leads consistently to increase conversion chances. Coordinate with the sales & design team to ensure smooth client communication. Achieve daily/weekly/monthly call and conversion targets. Provide feedback from customers to management to improve services and marketing strategies

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