Customer Care Executive (Co living)

Job Description

Job Title: Customer Experience Executive (Coliving) Department: Customer Experience Reporting To : - Head of Customer Experience Location: Delhi Employment Type: Full-Time Travel: Regular travel to assigned UniLiv properties Role Summary: We are looking for a resident-first, people-friendly individual to serve as the face of UniLiv’s Customer Experience team on the ground. Your job is to regularly visit properties, speak with residents, listen to their issues, pacify concerns, and pass on complaints to relevant teams — without needing to resolve them yourself. This is a hospitality-style role built around empathy, patience, and presence. Key Responsibilities: Regularly visit UniLiv properties and engage with residents in person. Proactively listen to tenant feedback, complaints, and concerns — whether minor or major. Pacify upset residents by being calm, empathetic, and reassuring. Ensure residents feel heard, respected, and valued. Maintain a daily visit log of resident interactions and common concerns. Escalate complaints to the relevant departments (R&M, Housekeeping, F&B, Ops) without delay. Work closely with the Customer Experience Head to identify service gaps or recurring issues. Share weekly feedback reports and suggest improvements based on ground observations. Ideal Candidate Profile: Degree or Diploma in Hospitality Management or a background in Front Desk/Guest Relations Strong verbal communication in English and Hindi Highly empathetic, patient, and approachable Presentable personality with a people-first attitude Ability to handle difficult conversations with composure and diplomacy Willing to travel regularly across assigned properties Work Schedule: 6-day work week On-ground visits required 4–5 days a week Occasional evening visits or weekend support if major issues arise Show more Show less