Posted:17 hours ago|
Platform:
Work from Office
Full Time
Handling of inbound calls received from customers enquiring on their account, product or process related information.
• Service customers on their Banking related enquiries. • To meet the Customer Satisfaction Parameters and meet the defined service standards. • Satisfactorily resolve queries and complaints received from customers. • Adherence to Phone Banking Process & Audit guidelines. • Cross selling of the Banks products identified for cross-sell eg: Assets, TPP, Card products, Fixed Deposits, other Liability products & other service related products. • Complete and accurate maintenance of customer interactions in CRM system/ other systems as defined from time to time.
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