Customer Care Executive

Britts Imperial College, UAE is an Academic Centre & Education Partner of four top-tier globally recognized British & European universities to offer Undergraduate, Postgraduate and Doctoral degree programs awarded by these universities to aspiring learners from across the globe.

Kindly refer to our website for more details:

https://brittsimperial.com/

Please refer to the Job Description for your reference.

Position: Well - Being Officer

Major Duties:

- Provide information, advice and guidance to students and staff on student-related issues e.g. general welfare, academic progress and study options, psychological wellbeing, personal health, and financial matters.

- Contribute to wellbeing related activities and campaigns by acting as a key contact to an allocated case load of students, providing brief interventions and support to enable them to improve outcomes and build coping strategies as appropriate.

- Undertake person-centered interviews to identify areas of difficulty and make an accurate assessment of risk to self and others.

- Maintain up-to-date welfare records which comply with Data Protection and Health and Safety regulations.

- Work with individual students where academic attendance and engagement is poor, alongside academic departments and relevant College staff.

- As one of a team members of Wellbeing Officers, take responsibility for becoming specialist in particular areas relating to student wellbeing, and for delivering initiatives relating to this, e.g. international integration, disability, financial matters, care-leavers, peer mentoring.

- Undertake regular supervision and implement supervision suggestions within practise. Ensure the maintenance of standards of practise according to the employers and regulatory bodies

Desired qualities:

- Bachelors/ Master’s Degree qualification in relevant subject area

- Display initiative, be positive and enthusiastic

- Demonstrate a commitment to equality and diversity, customer service and quality assurance

- Demonstrate a commitment to the process of continuous review and improvement Suitability to work with young people and/or vulnerable adults

- Flexible approach to working times in line with the College

Job Location - Work from Home

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Application Question(s):

• How many years of experience do you have as a Customer Support Executive ?
• Are you Fluent in Nepali ?
• Are you Fluent in English ?
• What is your current CTC ? Please Mention In - hand
• What is your Notice Period ?

Work Location: Remote