Customer Care Executive

[20/09, 14:25] Aspirant HR Solutions: Job Descriptions – Current Openings 1. Baxter – Patient Relationship Officer Position: Patient Relationship Officer Openings: 10 Salary: ₹19,000 – ₹25,000 Location: Gurgaon Eligibility: - Experience: 0–1 year (Freshers can apply) - Qualification: Graduation (Science background preferred) - Language: Tamil / Telugu / Kannada / Malayalam / Bengali + Hindi / English Skills Required: - Strong communication and interpersonal skills - Ability to handle patients with empathy and professionalism - Regional language proficiency is a must Role & Responsibilities: - Interact with patients and resolve their queries - Ensure patient satisfaction by providing timely support - Coordinate with hospital teams for smooth patient experience 2. PSRI – Customer Support Executive Position: Customer Support Executive Openings: 6 Salary: ₹20,000 Location: Gurgaon Eligibility: - Experience: 0–1 year - Qualification: Graduation - Language: Hindi / English Skills Required: - Excellent communication skills - Ability to handle customer queries over call/email - Good problem-solving attitude Role & Responsibilities: - Attend inbound/outbound customer queries - Provide accurate information and support services - Maintain customer satisfaction levels 3. Facilities – Customer Support Executive Position: Customer Support Executive Openings: 5 Salary: ₹20,000 Location: Gurgaon Eligibility: - Experience: 0–1 year - Qualification: Pursuing Graduation - Language: Hindi / English Skills Required: - Excellent verbal & written communication - Good listening and problem-solving skills - Ability to handle customer complaints patiently Role & Responsibilities: - Respond to customer queries promptly - Coordinate with internal teams for resolutions - Ensure smooth service experience for customers 4. Apollo – Customer Support Executive Position: Customer Support Executive Openings: 10 Salary: ₹20,000 Location: Apollo International Hospital, GIDC Bhat, Gandhinagar, Ahmedabad Eligibility: - Experience: 0–1 year - Qualification: Graduation - Language: Hindi / English Skills Required: - Excellent communication skills - Customer-centric approach - Ability to work under pressure in a hospital environment Role & Responsibilities: - Handle patient/customer inquiries - Provide information regarding hospital services - Ensure smooth coordination between departments and patients The ideal candidate should be highly soft spoken and ready to work in Customer Relationship Officer and make the good relationship with customer. Roles and Responsibilities: • Handling inbound calls, outbound calls, emails, and chats • The candidate should be good in handling the sales query and convert into success. • Strong knowledge of medical equipment. • Deepening relationships with the existing customer base of the company. • Should be able to provide customers with detailed information on products, services & offers. • Ability to handle all customer queries and complaints and resolved with in TAT. • Ability to up-sell a company product to the customers. • Responsible to work upon undelivered cases and escalate wherever necessary. • Handling escalation cases and resolving customer queries by coordinating with product and operations team. • Ability to build rapport in diverse workforce in a multicultural setting. Competencies and Skills Required Customer Relationship Officer plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are: 1. Excellent communication and interpersonal skills 2. Ability to listen proactively. 3. Problem solving skills. 4. Ability to handle work well and maintain quality. Qualifications/Other Requirements 1. Any Graduate 2. Mandatory Biology subject in 12th standard. 3. 1-2 years’ experience in Tele-Calling or Voice Process 4. Healthcare candidates will be preferred. 5. Experience in health Industry 6. Females prefer Designation: Patient Relationship Officer Salary: 22,000/- to 25,000/- Monthly CTC Benefits: • Provident fund (PF) • Mediclaim Insurance