Customer Care Executive

Job Title: Customer Support & Operations Executive (Fresher)

Location: Ghitorni ,Delhi

Industry: Travel & Tourism

Employment Type: Full-Time

Job Summary:

We are looking for enthusiastic and customer-focused individuals who have recently completed a Diploma in Travel & Tourism (or equivalent) to join our team. This role is ideal for freshers who want to build a career in customer support and travel operations.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat professionally and efficiently.
• Assist in booking flights, hotels, tours, and other travel services.
• Coordinate with suppliers, vendors, and internal teams to ensure timely service delivery.
• Support customers before, during, and after their travel with necessary updates or issue resolutions.
• Maintain accurate records of customer interactions and transactions.
• Learn and use travel software and CRM tools as part of daily operations.
• Ensure customer satisfaction and maintain quality service standard

Required Qualifications & Skills:

• Completed Diploma in Travel & Tourism / Travel Agency Management or related field.
• Strong communication skills in English (and regional languages, if applicable).
• Basic knowledge of travel products, destinations, and booking procedures.
• Good interpersonal skills and a customer-first attitude.
• Willingness to learn and grow in the travel industry.
• Proficiency in Microsoft Office and basic internet tools.

Preferred (But Not Mandatory):

• Internship experience in any travel agency or hospitality service.
• Knowledge of any GDS (e.g., Amadeus, Galileo) or travel CRM is a plus.

What We Offer:

• On-the-job training and mentorship.
• Friendly and supportive team environment.
• Opportunity to grow into specialized roles in travel operations or sales.
• Travel discounts and incentives.

Job Type: Full-time

Pay: ₹10,302.06 - ₹17,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person