Customer Care Associate

We are looking for a motivated and customer-centric individual to join our team as a Customer and Onboarding Support representative. As a part of our fintech company, you will have the opportunity to assist customers with their onboarding process and provide ongoing support to ensure a seamless experience. Your responsibilities will include assisting customers with account setup, verification, and documentation submission during the onboarding process. You will be expected to respond promptly and efficiently to customer inquiries via phone, email, and chat, offering accurate information and guidance. Troubleshooting and resolving customer issues, as well as escalating complex cases when necessary, will also be part of your role. In addition, you will need to educate customers on our products, services, and features to enhance their usage and satisfaction. Collaboration with internal teams, such as product development and operations, to communicate customer feedback and improve services, will be essential. Staying informed about industry trends, regulations, and best practices is important to provide knowledgeable assistance to customers. To qualify for this position, you should hold a Bachelor's degree in any field and be fluent in Hindi. Excellent communication and interpersonal skills, strong problem-solving abilities, attention to detail, and the ability to multitask and prioritize in a fast-paced environment are required. While prior experience in customer service or a similar role is a plus, we encourage freshers to apply. Compensatory time off is provided for working on weekends and holidays, and you must be willing to work on shifts, weekends, and holidays as needed. This is a full-time, permanent position with benefits including Provident Fund. The work schedule is during the day shift, and proficiency in both English and Hindi is required for this in-person role.,