Customer Account Manager (Lead)

Customer Account Manager (Lead) Company Overview: Tata Electronics, a wholly owned subsidiary of Tata Sons Pvt. Ltd., is revolutionizing the Electronics Manufacturing Services (EMS) landscape. We pride ourselves on delivering innovative consumer electronics products, services, and solutions that meet the demands of an ever-evolving industry. With a commitment to engineering excellence, product reliability, and business growth, Tata Electronics offers a unique opportunity for dynamic professionals to contribute to the future of electronics manufacturing. Position Summary: We are seeking an experienced Customer Account Manager to lead our customer engagement initiatives. This role is pivotal in fostering positive relationships with clients while ensuring the delivery of our high-quality services. The ideal candidate will possess over ten years of experience in customer interactions within a manufacturing or consulting environment and demonstrate exceptional skills in project management, cost negotiations, and team leadership. Key Responsibilities: Serve as the primary point of contact for customers, managing interactions to ensure satisfaction and service excellence. Lead contract negotiations and cost assessments, providing commercial insights that drive value for both Tata Electronics and our clients. Oversee the Integrated Circuit (IC) team, managing members at various levels to achieve project objectives effectively. Develop a deep understanding of financial models and leverage this expertise to engage customers in strategic conversations. Familiarize oneself with subsidies and schemes available to manufacturing companies in India, utilizing this knowledge to enhance customer proposals. Conduct regular business reviews on site with customers, offering innovative solutions and addressing any issues must swiftly. Provide consistent updates to management through detailed weekly and monthly scheduling reports. Establish robust processes for ongoing communications with customers, including regular check-ins to monitor progress on key project milestones. Qualifications: An advanced degree in engineering or a related field, preferably accompanied by an MBA with a focus in finance or supply chain management. 10+ years experience with customer interactions in a manufacturing or consulting environment Proven track record of success in managing customer relationships within the manufacturing sector. Strong analytical skills with the ability to understand complex financial models and market dynamics. Background in project management, with demonstrable skills in leading cross-functional teams and driving projects to completion. Show more Show less