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Cust Exp Professional

1 - 6 years

4 - 7 Lacs

Bengaluru

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

SAP Excel Regional sales Customer service Oracle Order processing Forecasting Technical support Monitoring Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMAs. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes. Key Responsibilities Processing Returns Customer Invoicing Deliver Forecast Reports Order Processing WE VALUE A knowledge of principles and best practices in (customer service) Good team and communication skills An ability to take initiative and work with limited direction An ability to learn quickly Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

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