Curator / Guest experience designer

Key Responsibilities

Experience Design & Standardization

• Curate experiences that can be delivered either through external vendors or developed in-house by resort teams.
• Develop and refine SOPs & playbooks to ensure consistency across resorts.
• Ensure standard experiences are scalable, repeatable, and aligned with quality benchmarks.
• Design experiences that are unique to a regions culture, cuisine, and brand identity.
• Maintain a balance between guest delight, operational feasibility, and cost-effectiveness while designing experiences.

Execution & Coordination

• Liaise with Marketing, Digital, Content, and Resort functions to ensure experiences are effectively promoted, bookable, and operationally integrated.
• Act as the bridge between vendors, resort operations, and central teams to enable seamless execution.
• Oversee vendor onboarding, contract compliance, and service delivery to protect brand standards.
• Ensure digital readiness by collaborating with product teams to enable smooth discovery, booking, and feedback integration.

Experience Leadership

• Act as cluster heads, each responsible for multiple resorts within their cluster.
• Oversee and guide Experience Managers, ensuring consistency and alignment with central strategy.
• Mentor and build capability in resort teams to foster innovation and ownership of experiences.
• Ensure alignment with central business objectives while allowing local customization for cultural authenticity.

Quality & Continuous Improvement

• Capture and analyse feedback, participation trends, and best practices from their cluster.
• Recommend enhancements, refresh cycles, and innovations to keep the portfolio dynamic and engaging.
• Conduct periodic reviews and benchmarking against competitor offerings and market trends.
• Proactively identify risks, gaps, or guest dissatisfaction signals and drive corrective action.
• Share insights and success stories across clusters to encourage learning and replication.

Qualifications & Skills

• Graduate/Postgraduate in Hospitality Management, Business Administration, or related field.
• 8 to 12 years of experience in the hotel and resort industry, with at least 4 years in a leadership role overseeing multiple properties or clusters.
• Strong expertise in curating guest experiences and operational execution.
• Proven ability to manage cross-functional teams and external vendor partnerships.
• Excellent communication, cultural sensitivity, and organizational skills.
• Creative mindset with strong analytical abilities for continuous improvement.