Curator / Guest experience designer Club Mahindra

5.0 - 10.0 years

15 - 25 Lacs

mumbai

Work from Office

Key Responsibilities Experience Design & Standardization Curate experiences that can be delivered either through external vendors or developed in-house by resort teams. Develop and refine SOPs & playbooks to ensure consistency across resorts. Ensure standard experiences are scalable, repeatable, and aligned with quality benchmarks. Design experiences that are unique to a regions culture, cuisine, and brand identity. Maintain a balance between guest delight, operational feasibility, and cost-effectiveness while designing experiences. Execution & Coordination Liaise with Marketing, Digital, Content, and Resort functions to ensure experiences are effectively promoted, bookable, and operationally integrated. Act as the bridge between vendors, resort operations, and central teams to enable seamless execution. Oversee vendor onboarding, contract compliance, and service delivery to protect brand standards. Ensure digital readiness by collaborating with product teams to enable smooth discovery, booking, and feedback integration. Experience Leadership Act as cluster heads, each responsible for multiple resorts within their cluster. Oversee and guide Experience Managers, ensuring consistency and alignment with central strategy. Mentor and build capability in resort teams to foster innovation and ownership of experiences. Ensure alignment with central business objectives while allowing local customization for cultural authenticity. Quality & Continuous Improvement Capture and analyse feedback, participation trends, and best practices from their cluster. Recommend enhancements, refresh cycles, and innovations to keep the portfolio dynamic and engaging. Conduct periodic reviews and benchmarking against competitor offerings and market trends. Proactively identify risks, gaps, or guest dissatisfaction signals and drive corrective action. Share insights and success stories across clusters to encourage learning and replication. Qualifications & Skills Graduate/Postgraduate in Hospitality Management, Business Administration, or related field. 8 to 12 years of experience in the hotel and resort industry, with at least 4 years in a leadership role overseeing multiple properties or clusters. Strong expertise in curating guest experiences and operational execution. Proven ability to manage cross-functional teams and external vendor partnerships. Excellent communication, cultural sensitivity, and organizational skills. Creative mindset with strong analytical abilities for continuous improvement.

Posted 23 hours ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.