CSR (Customer Service Representative)

As a Client Support Executive, your role will involve serving as the primary point of contact for clients, addressing their inquiries, resolving issues, and providing timely updates. Your dedication and attention to detail will ensure a positive client experience through clear communication, follow-ups on concerns, and coordination with internal teams to deliver solutions. Key Responsibilities: - Respond to client queries via email, phone, or chat professionally and in a timely manner. - Track and resolve customer issues while keeping clients informed of progress. - Maintain accurate records of client interactions, updates, and resolutions. - Collaborate with internal departments to gather information and ensure client satisfaction. - Proactively follow up with clients to ensure their needs are met and expectations are managed. - Escalate unresolved issues to the appropriate teams and monitor until resolution. - Identify common issues and suggest improvements in processes. Qualifications Required: - Working timings: 7am to 4pm. Only candidates available in this time zone should apply. - Fluency in English is a mandatory requirement. In addition to the job role and responsibilities, the job type for this position is Full-time, Permanent, Fresher. The work schedule is during the day shift, and the preferred languages are English and Hindi. The work location is in person. Feel free to contact the employer at +91 9041522716 for further queries or information regarding this position.,