CSR (Customer Service Representative)

As a Client Support Executive, you will be the primary point of contact for our clients, addressing their inquiries, resolving issues, and providing timely updates to ensure a positive client experience. Your responsibilities will include responding to client queries via email, phone, or chat in a professional and timely manner. You will track and resolve customer issues while keeping clients informed of progress and maintaining accurate records of client interactions, updates, and resolutions. Collaboration with internal departments will be essential to gather information and ensure client satisfaction. Proactively following up with clients to meet their needs and manage expectations will be a key part of your role. You will escalate unresolved issues to the appropriate teams and monitor until resolution, as well as identify common issues and suggest process improvements. The ideal candidate for this position must be fluent in English as it is a requirement. The working timings for this role are from 7am to 4pm, and applicants must be able to work within this time zone. This is a full-time, permanent position suitable for freshers. The work location is in person during day shifts. Knowledge of Hindi is preferred but not mandatory. If you are looking to join a dynamic team and have excellent communication skills, problem-solving abilities, and a customer-centric approach, we encourage you to apply for this Client Support Executive position.,