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CSR (Customer Service Representative)

0 years

0 Lacs

Jalandhar

Posted:2 weeks ago| Platform:

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Skills Required

service support communication chat resolve

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: We are seeking a dedicated and detail-oriented Client Support Executive to serve as the primary point of contact for clients, addressing their inquiries, resolving issues, and providing timely updates. The ideal candidate will ensure a positive client experience by maintaining clear communication, following up on concerns, and coordinating with internal teams to deliver solutions. --- Key Responsibilities: Respond to client queries via email, phone, or chat in a professional and timely manner Track and resolve customer issues while keeping clients informed of progress Maintain accurate records of client interactions, updates, and resolutions Collaborate with internal departments to gather information and ensure client satisfaction Proactively follow up with clients to ensure their needs are met and expectations are managed Escalate unresolved issues to the appropriate teams and monitor until resolution Identify common issues and suggest improvements in processes Requirements: Working timings would be 7am to 4pm . Only if you can work in this time zone than apply for this position. Fluency in English is a must. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹15,000.00 per month Schedule: Day shift Language: English (Required) Hindi (Preferred) Work Location: In person Speak with the employer +91 9041522716

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