CSE

MyOperator is India's leading cloud communication platform, empowering over 12,000 businesses globally with seamless cloud telephony and WhatsApp solutions. Our robust suite of products—including IVR, call management, virtual numbers, and CRM integrations—helps businesses streamline communication, boost sales, and enhance customer experience. We are seeking a dedicated and articulate Customer Support Executive to join our ambitious team and be the voice of support for our valued customers.

The Role

You will serve as the primary point of contact for our diverse client base, providing exceptional phone-based assistance. Your expertise will be crucial in ensuring our customers receive immediate and effective help with their cloud communication solutions, from basic inquiries to technical troubleshooting.

Key Responsibilities

• Handle inbound and outbound customer calls to provide timely and effective support, addressing both technical and non-technical issues.
• Diagnose and resolve customer issues related to MyOperator's products and services, including IVR setup, call routing, virtual numbers, and basic troubleshooting.
• Guide customers through product features, configurations, and best practices, explaining concepts clearly and patiently.
• Accurately document all customer interactions and resolutions in the CRM system, ensuring a clear record for future reference.
• Escalate complex technical or unresolved issues to appropriate internal teams (e.g., Engineering, Product) and follow up to ensure a timely resolution.
• Maintain a high level of product knowledge and stay updated on new features and services.
• Maintain a professional and empathetic demeanor during all customer interactions, ensuring a positive support experience.

Requirements

• Education: Bachelor's degree in any discipline.
• Experience: 1–3 years in a voice-based customer support or technical support role, preferably within a SaaS, Telecom, or IT company.
• Communication Skills: Exceptional verbal communication in English is essential. Clear articulation, active listening, and a friendly phone presence are critical. Proficiency in Hindi and other regional languages is a significant advantage.
• Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose issues over the phone and guide users to solutions.
• Technical Aptitude: A basic understanding of cloud-based software, internet connectivity, and CRM systems. Familiarity with telephony or communication platforms is a plus.
• Customer Focus: A genuine passion for helping customers and a strong commitment to delivering excellent service on every call.
• Process Orientation: Ability to follow established procedures, document interactions accurately, and manage call queues effectively.

Why Join MyOperator?

• Fast-track career growth opportunities.
• Access to ongoing training and product certifications.
• Collaborative and supportive team culture.
• Direct impact on customer satisfaction and business success.
• This is a full-time, in-office position based in Noida, Uttar Pradesh.

Job Type: Full-time

Pay: ₹300,000.00 - ₹325,000.00 per year

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Paid sick time

Application Question(s):

• How many years of Experience in Customer Role?
• What is your Fixed CTC?

Work Location: In person

Speak with the employer
+91 9267989047