CSE

As a Customer Service Representative at Yokogawa, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Your responsibilities will include: - **Customer Order Processing:** - Record and process customer orders following predefined protocols based on the method of order placement. - **Customer Relationship Development / Prospecting:** - Establish contact and build rapport with potential customers through calls or in-person interactions. - **Customer Relationship Management (CRM) Data:** - Maintain accurate customer details in the system and document follow-up actions and sales call notes. - **Product/Service Information:** - Provide basic information about products/services and address customer queries. - **Resolving Customer Issues:** - Address basic customer issues such as returns and escalate complex problems accordingly. - **Customer Needs Clarification:** - Conduct customer interviews using a standard sales script to understand their requirements. - **Operational Compliance:** - Adhere to mandatory procedures to ensure work quality and compliance with regulatory codes. - **Personal Capability Building:** - Enhance procedural and technical skills through training and coaching activities. - **Renewals:** - Support customers in renewing services to encourage continued use of the organization's products/services. In addition to your responsibilities, your behavioral competencies will include: - **Customer Focus:** Building strong relationships with customers and delivering customer-centric solutions. - **Instills Trust:** Gaining confidence and trust through honesty, integrity, and authenticity. - **Tech Savvy:** Anticipating and adopting innovations in technology applications. Your skills will encompass: - **Customer-Focused Approach** - **Leverages Digital Communications with Customers** - **Masters Service Conversations** - **Navigates Customer Challenges** - **Strengthens Customer Connections** - **Builds Customer Loyalty** - **In-Depth Questioning** - **Initiates Compelling Sales Conversations** - **Service Into Sales** - **Builds Rapport** - **Knows the Buying Influences** - **Manages Buyer Indifference** - **Understands Issues/Motivations** The educational requirement for this role is Upper Secondary School, and basic experience in office/operational systems (4 to 6 months) is preferred. Managerial experience is not required. At Yokogawa, you will be part of a global culture that values respect, collaboration, and integrity. Join us in shaping a better future for our planet through innovative technology solutions.,