3 Indepth Questioning Jobs

As a Customer Service Representative at Yokogawa, your primary responsibility will be to process customer orders in accordance with predefined protocols. You will be required to record and process orders received through various channels such as email, telephone, or personal contact. Additionally, you will be expected to develop relationships with potential customers by making calls to establish contact and build rapport. Ensuring accuracy in maintaining basic customer details in the CRM system and taking notes of follow-up actions promised during sales calls will be essential parts of your role. You will also be responsible for providing basic product/service information, addressing customer inquiries, and resolving basic customer issues such as returns. Interviewing customers using a standard sales script to clarify their requirements, following operational compliance procedures to maintain quality standards, and participating in personal capability building activities for skill development will be integral aspects of your daily tasks. You will also support in customer renewals to encourage continued use of the organization's products/services. To excel in this role, you will need to exhibit strong behavioral competencies such as customer focus, trust-building, and tech savvy. Your ability to build strong customer relationships, anticipate and adopt innovations, and deliver customer-centric solutions will be key to your success. Additionally, having a customer-focused approach, leveraging digital communications effectively, and mastering service conversations will be crucial skills required for this position. If you are looking to kickstart your career in customer service and are passionate about technology and sustainability, this role at Yokogawa offers you the opportunity to work in a global environment where respect, collaboration, and integrity are highly valued. Join us in shaping a better future for our planet through innovative solutions and co-innovation.,

As a part of Yokogawa, a renowned leader in industrial automation, test and measurement, information systems, and industrial services, you will be contributing to shaping a better future for our planet. With a commitment to supporting energy transition, (bio)technology, artificial intelligence, and industrial cybersecurity, we aim to align with the United Nations sustainable development goals through our ability to measure and connect effectively. Our global team of 18,000 employees spread across 60 countries shares a common mission of "co-innovating tomorrow." We are seeking dynamic individuals who are passionate about technology and environmental sustainability. In this diverse and inclusive work environment, characterized by values such as respect, value creation, collaboration, integrity, and gratitude, you will have ample opportunities for personal and professional growth. **Responsibilities:** - **Customer Order Processing:** Record and process customer orders following predefined protocols based on the mode of order submission (e.g., email, telephone, personal contact). - **Customer Relationship Development/Prospecting:** Establish contact and build rapport with potential customers through calls (telephone or in-person). - **Customer Relationship Management (CRM) Data:** Ensure accuracy of basic customer details in the system and maintain notes of follow-up actions and sales call interactions. - **Product/Service Information:** Provide basic information about products/services and address customer queries. - **Resolving Customer Issues:** Address basic customer concerns such as returns and escalate issues when necessary. - **Customer Needs Clarification:** Interview customers using a standard sales script to understand their requirements clearly. - **Operational Compliance:** Adhere to mandatory procedures to maintain quality standards and comply with external regulatory codes. - **Personal Capability Building:** Enhance procedural and technical skills through assessment, development planning, and training activities. - **Renewals:** Support customer service efforts to ensure continued utilization of the organization's products/services. **Behavioral Competencies:** - **Customer Focus:** Build strong customer relationships, understand their needs thoroughly, and exceed their expectations consistently. - **Instills Trust:** Earn confidence and trust through honesty, integrity, and adherence to organizational policies. - **Tech Savvy:** Embrace and adopt innovations in digital and technology applications essential for success in the role. **Skills:** - **Customer-Focused Approach** - **Leverages Digital Communications with Customers** - **Masters Service Conversations** - **Navigates Customer Challenges** - **Strengthens Customer Connections** - **Builds Customer Loyalty** - **In-Depth Questioning** - **Initiates Compelling Sales Conversations** - **Service Into Sales** - **Builds Rapport** - **Knows the Buying Influences** - **Manages Buyer Indifference** - **Understands Issues/Motivations** **Education:** Upper Secondary School **General Experience:** Basic experience with simple office/operational systems (4 to 6 months) **Managerial Experience:** None If you are referred to one of our roles, reach out to your connection at Yokogawa to learn more about our Employee Referral process and potential opportunities for growth within our organization.,

As a Customer Sales Representative at Yokogawa, you will play a crucial role in customer order processing by recording and processing orders according to predefined protocols. You will be responsible for developing customer relationships through calls and in-person interactions, ensuring accurate customer details in the CRM system, and responding to basic customer inquiries about products and services. Your duties will also include resolving customer issues such as returns, clarifying customer needs through standardized sales scripts, and ensuring operational compliance by following mandatory procedures. Additionally, you will have the opportunity to build your personal capabilities through training and coaching activities, as well as supporting customer renewals to encourage continued use of the organization's products and services. As a member of our team, you will be expected to exhibit strong behavioral competencies such as a customer-focused approach, instilling trust through honesty and integrity, and being tech-savvy by adopting innovations in digital and technology applications. You will work under supervision to leverage digital communications with customers, master service conversations, navigate customer challenges, strengthen customer connections, and build customer loyalty. Your role will involve in-depth questioning to explore problems and propose solutions, initiating compelling sales conversations to offer value to clients, and recognizing sales opportunities during service interactions. You will also be required to build rapport with customers, understand buying influences, manage buyer indifference, and articulate client motivations based on business objectives and challenges. To qualify for this position, you should have completed Upper Secondary School education and have basic experience with simple office/operational systems for 4 to 6 months. Managerial experience is not required for this role. If you are interested in joining Yokogawa and contributing to our mission of shaping a better future, apply now and become part of our global team dedicated to co-innovating tomorrow.,