CSA (Customer Service Associate)

As a Customer Service Associate, your primary responsibility will be to respond promptly and professionally to incoming customer inquiries through various channels such as in person, telephone, or email. It is essential to maintain an updated knowledge of the organization's products, services, and customer service policies. You will be required to document customer interactions when necessary, compiling documents and forwarding information to interested parties. Your communication skills will play a crucial role as you explain simply and clearly in response to customer questions, ensuring customer understanding and acceptance. Additionally, part of your role will involve recommending new products or services, as well as making suggestions for improvements by identifying relevant features and benefits. You will assist clients by demonstrating the use of goods and programs, as well as answering any questions they may have. Participation in training opportunities provided by the organization or external entities is encouraged to enhance your skills. Building and maintaining good rapport with customers by using positive language and anticipating their needs will be key to success in this role. To qualify for the position of Customer Service Associate, you should ideally possess 2+ years of previous customer service experience. A friendly and welcoming manner with clients and other team members is highly valued. An extensive knowledge of the company's policies, procedures, goods, and services is essential. Familiarity with customer-relationship management (CRM) software programs is a plus. The ability to explain complex concepts in a clear, simple manner to customers, a strong command of written and verbal English, excellent organizational and multitasking skills, and the ability to maintain a calm and polite demeanor in stressful situations are all advantageous qualities. If you are willing to cooperate with customers and management to resolve any issues that may arise, this role may be a great fit for you. The job entails full-time, permanent employment and is open to freshers as well. Some of the benefits offered include health insurance and Provident Fund. The work schedule may include night shifts and rotational shifts, with a quarterly bonus as an additional incentive. For further details or to apply for this position, kindly contact Rajesh Kumar - HR at 99620 29995.,