CSA (Customer Service Associate)

Job Title:

Customer Service Executive (CSA) - Sylcon Supermarkets

Job Type:

Full-time & part time

Location:

Kadavanthara, Maradu & Atlantis Junction (Ernakulam, Kerala)

Salary:

₹15,100 per month + HRA
(As per company policy)

About the Role:

Join Sylcon Supermarkets as a Customer Service Executive (CSA) and be the friendly face of our store! In this role, you'll assist customers, manage inquiries, and help create a positive and welcoming shopping experience for everyone who walks through our doors.

Key Responsibilities:

Customer Assistance:

• Greet and guide customers, helping them locate products and answer questions.
• Handle customer complaints and feedback professionally and promptly.
• Assist with billing queries, returns, and exchanges at the help desk.

Store Support:

• Ensure displays are clean, organized, and well-stocked.
• Support cashiers during peak hours by bagging items and managing queues.
• Help with promotional setups and in-store campaigns.

Service Desk Operations:

• Manage customer inquiries.
• Process loyalty program enrollments and assist with membership benefits.
• Handle basic billing and payment-related support.

Who We Are Looking For:

Preferred Experience:

• 6+ months in a customer-facing role (retail, hospitality, or service industry).
• Freshers with excellent communication skills are also encouraged to apply.

Skills & Attributes:

• Strong communication skills in Malayalam and basic English.
• Friendly, patient, and customer-focused attitude.
• Ability to stand for extended periods and work in a fast-paced environment.
• Basic computer knowledge is a plus.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹15,100.00 per month

Work Location: In person