CSA (Customer Service Associate)

Job Title: Customer Service Associate (CSA)
Location: Kakkanad, Kochi
Job Type: Full-time
Reporting to: Store Manager

Job Summary:

We are looking for a friendly and customer-focused Customer Service Associates (Male & Female) to assist customers, resolve queries, and ensure a smooth and positive shopping experience. The ideal candidate should have good communication skills and a helpful attitude.

Key Responsibilities:

• Greet and assist customers in a polite and professional manner
• Handle customer inquiries and resolve complaints promptly
• Process sales transactions accurately using POS systems
• Assist with billing, returns, and exchanges
• Maintain cleanliness and order in the customer service area
• Coordinate with other departments for smooth store operations
• Maintain records of customer interactions and transactions
• Promote store products and services.
• Participate promotion activities

Requirements:

• Minimum plus two pass or equivalent
• Prior experience in customer service or retail is an advantage
• Good communication and interpersonal skills
• Basic computer knowledge
• Positive attitude and problem-solving abilities
• Immediate joiners preferred
• Freshers can apply

Benefits

• Esi & PF Provided
• Food provided
• Hostel facility available for males and females.

Interested candidates contact 7593833444 or 7593812021 or [email protected]

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,000.00 - ₹13,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person