CS Rep

As an Associate Customer Success Representative at Reach, you will be part of a full-service, next-generation Customer Care team dedicated to providing world-class experiences for both agents and customers. Your primary responsibility will be to assist valued customers through phone calls, emails, texts, and Live Chat, ensuring that each interaction is personalized and exudes genuine care for people. Multi-tasking is key as you deliver exceptional customer care across various inbound channels simultaneously, prioritizing the most pressing needs efficiently. - Assist customers through phone calls, emails, texts, and Live Chat with personalized interactions - Deliver exceptional customer care across various inbound channels simultaneously - Stay updated on various digital tools and emerging technologies that customers utilize - Utilize cutting-edge technology provided to enhance job performance Qualifications Required: - High School diploma or above - 1-3 years of work experience in a customer-facing role - Fluency in English The working hours are aligned with US daytime as the India team supports US operations 24/7. The shift timings may vary between 6:30 pm IST to 6:30 am IST (or 7:30 pm IST to 7:30 am IST during US daylight savings), with an average of 9 hours per working day. Flexibility to work during these hours, including the possibility of shifts between 12 am IST to 7:30 am IST, is essential. The schedule may change daily based on the Company's requirements.,