CS Rep

As an Associate Customer Success Representative at Reach, you will be a part of a full-service, next generation Customer Care team dedicated to providing world-class experiences for both agents and customers. Your primary responsibility will be to assist our valued customers through phone calls, emails, texts, and Live Chat, ensuring that each interaction is personalized and exudes a genuine care for people. Multi-tasking is key as you deliver exceptional customer care across various inbound channels simultaneously, prioritizing the most pressing needs efficiently. Key Responsibilities: - Assist customers through phone calls, emails, texts, and Live Chat, ensuring personalized interactions - Deliver exceptional customer care across multiple inbound channels simultaneously - Stay updated on various digital tools and emerging technologies used by customers - Utilize cutting-edge technology provided to enhance job performance - Demonstrate effective communication, passion for customer service excellence, and ability to connect with and assist others - Showcase strong organizational skills, capacity to manage multiple priorities, drive for continuous learning and growth, and ability to thrive in a fast-paced environment while maintaining composure under pressure Qualifications Required: - High School diploma or above - 1-3 years of work experience in a customer-facing role - Fluency in English - Flexibility to work US daytime hours, with shift timings varying between 6:30 pm IST to 6:30 am IST (or 7:30 pm IST to 7:30 am IST during US daylight savings), averaging 9 hours per working day - Ability to work shifts between 12 am IST to 7:30 am IST and adapt to daily schedule changes based on Company's requirements (Note: Additional details about the company were not provided in the job description),