CRM(Customer Relationship Manager)-

We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. Youll be responsible for promptly addressing their inquiries and resolving any issues.
If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer experience and have a passion for customer service, you are the ideal candidate for us.Establish and maintain positive relationships with existing clients.Provide prompt, efficient, and satisfactory responses to customer inquiries.Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.Collaborate with other departments (marketing, sales, logistics, and product development,Merchandisers) to optimise the existing customer experience journey.Your tasksManage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.Monitor customer feedback regularly and identify areas of improvement in our products and services.Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.EducationA bachelors degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.Experience : 2+ years of experience in a customer-facing role.Successful record of developing and implementing customer relations strategies.Strong problem-solving abilities with time management skills.Fluency in English, Hindi and at least one regional language.Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the companys strategies and initiatives.Soft skills such as patience, adaptability, and empathy.