CRM Telecaller (Prefer Female)

Job Title: CRM Telecaller

Location: Greater Kailash 2 South Delhi

Experience: Minimum 2 Years

Employment Type: Full-time

About the Role:

We are looking for a CRM Telecaller with at least 2 years of experience in customer relationship management and telesales/telecalling. The role involves handling inbound and outbound calls, maintaining strong customer relationships, resolving queries, and ensuring excellent customer satisfaction.

Key Responsibilities:

• Make outbound calls to existing and potential customers to build and maintain relationships.
• Handle inbound calls, respond to customer queries, and provide accurate information.
• Update and maintain customer records in the CRM system.
• Follow up with customers for feedback, payments, renewals, or service-related updates.
• Assist in executing CRM campaigns and promotional activities through calling.
• Resolve customer complaints or escalate issues to the concerned department.
• Meet daily/weekly/monthly calling and conversion targets.
• Maintain professionalism and ensure high-quality customer service standards.
• Share feedback and customer insights with the CRM/management team to improve processes.

Key Skills & Competencies:

• Minimum 2 years of experience as a Telecaller/CRM Executive/Customer Support.
• Strong communication skills in [English/Hindi/Regional Language as required].
• Good persuasion, negotiation, and customer-handling skills.
• Familiarity with CRM software/tools and MS Office.
• Ability to work under pressure and meet targets.
• Positive attitude, patience, and problem-solving ability.

Qualifications:

• Graduate in any discipline (preferred in Business, Marketing, or related field).
• Prior experience in telecalling/customer relationship roles is mandatory.

What We Offer:

• Competitive salary with incentives.
• Growth opportunities within the organization.
• Supportive and collaborative work environment.

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Experience:

• CRM: 2 years (Required)

Work Location: In person