CRM Support Analyst – MIS & Excel

Job Title: CRM Helpdesk – Claim Processing Executive (Health Insurance Background)
Company: ICICI Lombard (Through Watch Your Health)
Location: Hyderabad
Job Type: Full-time
Salary: ₹18,000 – ₹22,000 per month
Work Mode: In-person

About Watch Your Health

Watch Your Health is a leading health-tech organization that leverages technology and data analytics to empower individuals to take control of their health. We partner with insurance companies, healthcare providers, and corporates to deliver innovative digital health solutions promoting disease prevention, wellness management, and healthier lifestyles.
Join us and be part of a fast-growing team at the intersection of technology, healthcare, and wellness.

Job Description

We are seeking a dedicated CRM Helpdesk – Claim Processing Executive with a strong background in health insurance. The candidate will be responsible for providing claim support and resolving customer queries at the client location.

Key Responsibilities:

• Act as a CRM implant for claim support at the corporate client office.
• Resolve customer queries related to policy coverage and health claim procedures.
• Guide employees in using the claims app for claim submission and tracking.
• Serve as the primary SPOC for employees via calls and emails for assigned corporates.
• Collect, verify, and dispatch claim documents as per corporate requirements.
• Coordinate with internal claim teams at ICICI Lombard to ensure smooth cashless and priority claim processing.
• Stay updated on health insurance regulations, policy terms, and compliance requirements.
• Handle confidential data with responsibility and follow data protection guidelines.
• Travel between branches (twice a week) to support customer queries and documentation.

Requirements

• Minimum 2 years of experience in the Health Insurance Industry (mandatory).
• Graduate in any stream.
• Strong English communication skills (mandatory).
• Good understanding of health insurance claim processes.
• Customer-service oriented with the ability to handle queries professionally.

How to Apply

Share your updated resume at: recruiter26@watchyourhealth.com or 7400103739

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Provident Fund

Work Location: In person