CRM Kannada

Job Title: CRM Executive

No. of Openings: 1(Kannada speaking candidate)
Location: Palavakkam, ECR, Chennai
Shift Timing: 9:00 AM to 7:00 PM
Experience Required: 1 to 4 years
Employment Type: Full-time
Industry: Home Elevators / B2C Sales
Department: Customer Relationship Management

About Us

At Nibav Lifts, we design and deliver world-class home elevators with a focus on aesthetics, safety, and convenience. With rapid growth across India, we are looking for enthusiastic CRM Executives who can ensure customer satisfaction, handle client interactions, and build long-term relationships.

Roles & Responsibilities:

• Building and maintaining relationships with clients and key personnel.
• Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services.
• Escalating and resolving areas of concern as raised by clients.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team regarding opportunities for further sales within key clients.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Understanding key customer individual needs and addressing those.
• Follow-up with clients as per process.
• Payment collections as per schedule.
• Weekly/monthly/quarterly report generation based on KPIs.

Requirements:

• 1 to 4 years of experience (internship in relevant domain is an added advantage).
• Excellent communication skills in English and Kannada.
• Good relationship management and networking skills.
• Pleasing personality with the ability to understand client needs and also execute the same.
• Enjoys working in a highly charged environment.
• Well-versed in MS Office (Excel/Word/PowerPoint).
• Excellent interpersonal and communication skills.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Apply Now: sriram.hari@nibavlifts.com
Contact: +91 8925997241

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Palavakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer relationship management: 1 year (Required)

Location:

• Palavakkam, Chennai, Tamil Nadu (Preferred)

Work Location: In person