Posted:18 hours ago|
Platform:
On-site
Full Time
Job Title: CRM Executive
Location: Kim, District: Surat
Experience Required: 2–4 years
Salary Range: ₹18,000 – ₹30,000/month + performance bonus
Job Summary:
We are looking for a CRM Executive to strengthen relationships with our current customers,
ensure satisfaction, and generate new business through referrals and follow-ups.
Key Responsibilities:
Client Relationship Building: Regularly connect with existing customers to ensure
they are satisfied with products/services and to keep them informed about new
offerings.
Site Visits & Customer Meetings: Personally visit top customers to maintain face-toface relationships, understand challenges they’re facing, and discuss upcoming needs
or projects.
Referral Generation: Systematically ask for referrals from satisfied customers and
track these referrals through the CRM system to close new deals.
Complaint Resolution: Act as the single point of contact for existing clients in case of
any service issues, coordinate with internal teams to resolve problems quickly, and
ensure a positive experience.
CRM Management: Enter all customer data, interactions, and next steps into the
CRM; use this database to track communications, orders, referrals, and satisfaction
Metrics.
Qualifications & Skills:
Bachelor’s/ Masters in Business, Marketing, or relevant field.
Good interpersonal skills and a customer-centric mind-set.
Ability to travel locally for client meetings.
Growth Path:
CRM Executive → Key Account Executive → Client Relationship Manager
Job Type: Full-time
Pay: ₹18,000.00 - ₹30,000.00 per month
Schedule:
Work Location: In person
Sunshine Manpower
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