CRM Executive

Core Responsibilities

Act as the primary liaison for clients post-booking—handling queries, updates, and feedback, and ensuring smooth handovers and possession support.

Oversee documentation, agreements, invoicing, payment follow-ups, cancellations, refunds, and recovery processes.

Maintain and analyze customer data in CRM systems (like Salesforce, Zoho CRM, or real estate‑specific tools)

Collaborate with Sales, Marketing, Legal, and Finance teams to coordinate client site visits, and ensure timely processing of loans and handovers

Superwork

Generate MIS reports, track performance metrics (collections, conversions), and identify trends to drive improvements

Qualifications & Skills

Bachelor’s degree in Business Administration, Marketing, Real Estate.

Strong communication and interpersonal skills—both verbal and written

Proficiency with CRM platforms (e.g., Salesforce, Zoho) and MS Office—especially Excel

Analytical mindset for data handling, segmentation, and report generation

Time management, multitasking, and a customer-first approach .

Familiarity with property sale processes, KYC, payment, and registration workflows

Value Proposition

A candidate with this profile brings:

A proven record of managing end-to-end post-sales client engagement in real estate.

Strong cross-functional coordination skills—across Sales, Legal, Finance, and Marketing.

Comfort with CRM tools, data-driven decisions, and customer-centric communication.

Hands-on experience in payment cycles, documentation, and dispute resolution.

Ability to deliver MIS reports and actionable insights to stakeholders.

Job Type: Full-time

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person