Job Title: CRM Executive Location: Gurugram (DLF Phase 1) Employment Type: Full-Time About Karishma Tiles & Stones Karishma Tiles & Stones is a leading supplier/manufacturer in the tiles and natural stones industry, committed to delivering high-quality, aesthetic, and durable flooring and cladding solutions. We cater to architects, builders, contractors, retailers, and end‐customers, helping them choose pieces that transform spaces. Role Overview Female candidate required for the role of CRM Executive who will be responsible for managing all client leads and relationships, ensuring every potential and existing customer receives prompt, accurate, and professional service. This role combines sales support, communication, coordination, and reporting, and requires someone with strong communication skills, prior experience in similar industries (tiles, stones, building materials, interior décor, etc.), and a customer‐centric mindset. Key Responsibilities Receive, qualify, and follow up on all incoming leads (phone, email, walk‐ins, digital enquiries) in a timely manner. Maintain and update the CRM system with accurate client / lead information: status, contact details, follow‐ups, etc. Handle client queries, concerns, complaints, and escalations gracefully and ensure prompt resolution. Prepare regular reports (daily / weekly / monthly) on leads, conversion rates, outstanding orders, payments, and customer satisfaction. Analyze patterns in enquiries, feedback, and complaints to help improve customer service, product offerings, lead generation, and internal processes. Assist in designing and executing customer retention efforts, loyalty programs, upselling, cross‐selling of related products. Collaborate with marketing for campaigns, promotions, and follow‐ups on marketing leads. Required Skills & Qualifications Bachelor’s degree in Business, Marketing, Commerce, or related field. Proven experience (1‐3 years or more) in a CRM / sales administration / customer relations role. Excellent verbal and written communication skills in English & a relevant local language (e.g. Hindi). Strong interpersonal skills: ability to be polite, patient, persuasive, and professional. Good organizational skills and attention to detail. Ability to manage multiple leads / tasks simultaneously. Proficiency with CRM software (for example Zoho CRM, Salesforce, or similar) and MS Office (especially Excel). Basic analytical ability: interpreting reports and deriving insights. Problem‐solving mindset and comfort working under deadlines or targets. Performance Metrics / KPIs Number of leads responded to within set time (e.g. within 24 hours) Lead‐to‐conversion rate Time taken to resolve customer issues / complaints On‐time order updates to clients Payment follow‐up efficiency / reduction in outstanding payments Client satisfaction / feedback scores What We Offer Competitive salary & incentives based on performance Opportunity to learn about the tiles & stones business end‐to‐end Growth potential within Sales / Customer Relations / Operations Friendly work environment with a focus on quality and customer satisfaction Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person
Job Title: CRM Executive Location: Gurugram (DLF Phase 1) Employment Type: Full-Time About Karishma Tiles & Stones Karishma Tiles & Stones is a leading supplier/manufacturer in the tiles and natural stones industry, committed to delivering high-quality, aesthetic, and durable flooring and cladding solutions. We cater to architects, builders, contractors, retailers, and end‐customers, helping them choose pieces that transform spaces. Role Overview Female candidate required for the role of CRM Executive who will be responsible for managing all client leads and relationships, ensuring every potential and existing customer receives prompt, accurate, and professional service. This role combines sales support, communication, coordination, and reporting, and requires someone with strong communication skills, prior experience in similar industries (tiles, stones, building materials, interior décor, etc.), and a customer‐centric mindset. Key Responsibilities Receive, qualify, and follow up on all incoming leads (phone, email, walk‐ins, digital enquiries) in a timely manner. Maintain and update the CRM system with accurate client / lead information: status, contact details, follow‐ups, etc. Handle client queries, concerns, complaints, and escalations gracefully and ensure prompt resolution. Prepare regular reports (daily / weekly / monthly) on leads, conversion rates, outstanding orders, payments, and customer satisfaction. Analyze patterns in enquiries, feedback, and complaints to help improve customer service, product offerings, lead generation, and internal processes. Assist in designing and executing customer retention efforts, loyalty programs, upselling, cross‐selling of related products. Collaborate with marketing for campaigns, promotions, and follow‐ups on marketing leads. Required Skills & Qualifications Bachelor’s degree in Business, Marketing, Commerce, or related field. Proven experience (1‐3 years or more) in a CRM / sales administration / customer relations role. Excellent verbal and written communication skills in English & a relevant local language (e.g. Hindi). Strong interpersonal skills: ability to be polite, patient, persuasive, and professional. Good organizational skills and attention to detail. Ability to manage multiple leads / tasks simultaneously. Proficiency with CRM software (for example Zoho CRM, Salesforce, or similar) and MS Office (especially Excel). Basic analytical ability: interpreting reports and deriving insights. Problem‐solving mindset and comfort working under deadlines or targets. Performance Metrics / KPIs Number of leads responded to within set time (e.g. within 24 hours) Lead‐to‐conversion rate Time taken to resolve customer issues / complaints On‐time order updates to clients Payment follow‐up efficiency / reduction in outstanding payments Client satisfaction / feedback scores What We Offer Competitive salary & incentives based on performance Opportunity to learn about the tiles & stones business end‐to‐end Growth potential within Sales / Customer Relations / Operations Friendly work environment with a focus on quality and customer satisfaction Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person
Job Title: Motion Graphics Designer & Video Editor Location: [Dwrka, Delhi] — [In-house / Hybrid] Role Overview We are seeking a bold, technically capable, and creatively driven person to join our team as a Motion Graphics Designer & Video Editor. You’ll be responsible for end-to-end video content creation: editing raw footage, graphic designing static post, designing motion graphics, adding visual effects, and delivering polished video assets across digital platforms. You’ll collaborate with marketing, content, and design teams to bring visual stories to life. Key Responsibilities Edit and assemble raw video footage into engaging final videos (social media, brand campaigns, YouTube). Design and implement motion graphics, animations, visual effects (2D/3D where applicable) to enhance video storytelling. Work from concept through to delivery: storyboard, animate, motion-design, edit, colour-grade, sound-mix, compress/export in required formats. Collaborate with cross-functional teams (creative, marketing, design) to understand briefs, ensure brand consistency, and meet project objectives. Manage multiple projects simultaneously, ensure timely delivery of high-quality assets under tight deadlines. Keep up-to-date with motion-graphics, video-editing trends, software tools, and best practices; suggest innovation where relevant. Maintain organised project files, archive assets, optimise workflows for future reuse. Must have own good-performance laptop (with required video editing & motion graphics software) — the candidate should be equipped and ready to work on their system. Required Skills & Qualifications -Bachelor’s degree (or equivalent) in Animation, Graphic Design, Film/Video Production or related field. Proven experience (e.g., 2-5+ years) in video editing and motion graphics. Video editing: e.g., Adobe Premiere Pro, Final Cut Pro, etc Motion graphics / animation: e.g., Adobe After Effects Graphic design: Adobe Photoshop, Illustrator. Excellent sense of timing, visual awareness, typography, layout, colour theory. Indeed Knowledge of video formats, codecs, compression standards, and multi‐platform delivery specs. Job Type: Full-time Pay: From ₹20,000.00 per month Work Location: In person