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Zivore Apparel
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CRM Executive

CRM Executive

1 - 4 years

|

3 Lacs

Posted:10 hours ago| Platform:

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Skills Required

customer relationship crm management customer retention voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Drive Sales: Achieve and exceed sales targets through effective customer engagement and product recommendations.
Customer Interaction: Assist customers in selecting products that suit their needs, provide styling advice, and handle inquiries professionally.
Upselling & Cross-selling: Identify opportunities to upsell and cross-sell to maximize revenue. Customer Relationship Management: Maintain strong relationships with customers to ensure repeat business and referrals.
Market & Product Knowledge: Stay updated on fashion trends, product features.
Follow-ups & Retention: Engage with potential and existing customers via calls, WhatsApp, and emails to enhance customer retention.
Collaboration: Work closely with the marketing, CRM, and operations teams to ensure seamless sales operations.

Preferred candidate profile

Experience in sales & customer service(preferably in fashion retail or e-commerce).
Communication Skills: Strong verbal and written communication skills in English and Hindi.
Customer-Centric Approach: Ability to understand customer needs and provide tailored recommendations.
Tech-Savvy: Comfortable using CRM tools, WhatsApp, and e-commerce platforms.
Target-Driven: Self-motivated and results-oriented with a proven track record in achieving sales goals.
Work schedule may vary depending on business needs, including weekends and holidays.

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