CRM Executive

Job Description

Job Summary: We are seeking a highly motivated and experienced CRM Executive to oversee and enhance our customer relationship strategies. The ideal candidate will be responsible for driving customer loyalty, improving customer experience, and ensuring that the CRM system is fully optimized to support business objectives. This role involves managing customer segmentation, analysis of customer data, and ensuring seamless communication across all touch points. Key Responsibilities: ü Lead & Supervise the real estate sales team, perform administrative duties and stay informed about the vacancy and pricing of existing assigned projects. ü Develop and implement CRM strategies to improve customer acquisition, retention, and engagement. ü To Monitor Lead engagement, conversion of leads to site visits through assigned team and achieving monthly sales targets of the team members. ü To support IT team/ different advertising agencies to advertisement of different assigned projects social media and property portals. ü To handle internal CRM to generate different reports as required by top management ü To generate reports on sales activities with current and futuristic benchmark for the top management ü Assigned database of prospective/ interested leads to tale calling team and follow up ü To send site visit, booking mails, activity report and progress report to different builders ü All required MIS reporting to the management Required Qualifications: · Bachelor’s degree in Marketing, Business, or a related field. · Proven experience (1+ years) in CRM or in a similar role. · Strong understanding of customer segmentation, analytics, and lifecycle marketing . · Experience working with CRM systems (e.g., Salesforce, HubSpot, Zoho). · Proficiency in data analysis and reporting. · Excellent communication and project management skills . · Ability to work cross-functionally and lead initiatives across multiple departments. Preferred Qualifications: · Experience in B2B or B2C industries . · Knowledge of marketing automation tools (e.g., MailChimp, Marketo). · Strong understanding of customer experience (CX) and its impact on business growth. Personal Attributes: · Analytical mindset with attention to detail. · Customer-focused with a passion for delivering exceptional service. · Highly organized and able to manage multiple projects simultaneously. · Ability to adapt to fast-paced environments and evolving business needs. Compensation: Competitive salary + benefits package. Feel free to adjust the specifics according to your organization's requirements! Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Schedule: Day shift Work Location: In person