CRM Executive

Key Responsibilities:

• Client Relationship Management: Maintain regular communication with customers to ensure satisfaction and promote new offerings.
• Site Visits & Client Meetings: Conduct in-person visits to key clients to understand their needs and build trust.
• Referral Generation: Encourage referrals from satisfied clients and track them through the CRM system.
• Complaint Handling: Serve as the primary contact for service issues, coordinating with internal teams for quick resolution.
• CRM System Management: Maintain accurate records of client interactions, orders, and feedback in the CRM database.

Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Business, Marketing, or a related field
• 2–4 years of experience in client servicing, CRM, or customer success roles
• Strong interpersonal and communication skills
• Customer-centric mindset with a problem-solving approach
• Ability to travel locally for client meetings
• Familiarity with CRM tools and data entry best practices

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• Client relationship management and customer engagement: 2 years (Required)
• Excellent communication and interpersonal skills: 2 years (Required)
• handling customer complaints and service coordination: 2 years (Required)
• conduct site visits and face-to-face client meetings: 2 years (Required)
• CRM software for data entry and tracking: 2 years (Required)
• CRM, client servicing, or customer success: 2 years (Required)
• Referral generation and lead tracking: 2 years (Required)
• industrial components or B2B client environments: 2 years (Required)
• Basic reporting and documentation skills: 2 years (Required)
• Time management and follow-up discipline: 2 years (Required)
• Travel for customer visits & relationship building: 2 years (Required)

Language:

• English, Hindi (Required)

Work Location: In person