Job Title: Customer Relationship Manager (CRM) Department: Student Experience / Customer Success Industry: Online Education / EdTech Location: [On-site] Job Type: Full-Time Reports To: Centre Manager Job Summary: We are seeking a proactive, empathetic, and results-driven Customer Relationship Manager to join our team in the online education sector. The ideal candidate will be responsible for managing the student/customer lifecycle—from onboarding to engagement and retention—ensuring an exceptional learning experience. You will act as the key point of contact for students, helping them navigate their educational journey, resolve queries, and enhance satisfaction. Key Responsibilities: Customer Onboarding: Guide new learners through the enrollment and orientation process to ensure a seamless start. Relationship Management: Build and maintain strong, long-term relationships with students by providing personalized support. Retention & Engagement: Monitor student progress, proactively address disengagement, and implement strategies to enhance retention. Issue Resolution: Respond promptly to student concerns via email, phone, chat, or support ticket systems and ensure timely resolution. Feedback Collection: Gather and analyze student feedback to identify areas for improvement in the learning experience. Cross-functional Coordination: Collaborate with academic, technical, and product teams to address student needs and ensure service delivery. Upselling & Renewals: Promote additional courses, certifications, or learning pathways where relevant and manage course renewals. CRM Tool Management: Maintain accurate records of student interactions in CRM systems and generate regular performance reports. Data-Driven Insights: Analyze trends in student behavior, feedback, and support data to inform strategy and operations. Required Skills & Qualifications: Bachelor’s degree in Business, Education, Communication, or a related field. 2+ years of experience in customer relationship management, preferably in EdTech or online education. Strong communication and interpersonal skills (both verbal and written). Ability to handle high volumes of inquiries while maintaining quality support. Experience with CRM software (e.g., Salesforce). Problem-solving attitude with a focus on customer satisfaction. Empathy and patience in dealing with learners of diverse backgrounds. Organizational and multitasking skills with attention to detail. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Required) Hindi (Required) Tamil (Required) Work Location: In person Speak with the employer +91 8266800807

Maximize on every opportunity ensuring the client receives outstanding service. Provide all Post-sales service right after sales happen. Introduce the student portal and provide live demo of software to students. Broadcast essential information time to time basis. Explain the loan options and able to assist in completing the loan formalities. Able to build good connection with existing customer and enhance sales through references. Build strategy for generating reference and effective execution of it. * HIRING FEMALE CANDIDATES ONLY * Job Types: Regular / Permanent, Full-time, Fresher Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Ability to commute/relocate: Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Tamil (Preferred) Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Work Location: In person

Maximize on every opportunity ensuring the client receives outstanding service. Provide all Post-sales service right after sales happen. Introduce the student portal and provide live demo of software to students. Broadcast essential information time to time basis. Explain the loan options and able to assist in completing the loan formalities. Able to build good connection with existing customer and enhance sales through references. Build strategy for generating reference and effective execution of it. * HIRING FEMALE CANDIDATES ONLY * Job Types: Regular / Permanent, Full-time, Fresher Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Ability to commute/relocate: Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Tamil (Preferred) Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Work Location: In person

Location: Chennai Industry: Education / EdTech Job Type: Full-time Experience Level: 1–3 years preferred Job Summary: We are seeking a motivated and customer-oriented Admission Counselor to join our team. The ideal candidate will guide prospective students through the admissions process, provide accurate information about courses and programs, and support enrollment targets by maintaining high standards of communication and service. Key Responsibilities: Handle inbound and outbound calls/emails from prospective students and parents. Counsel students regarding academic courses, admission requirements, and career options. Provide detailed information about the institution’s programs, policies, procedures, and eligibility criteria. Follow up with leads and maintain a healthy admissions pipeline through CRM tools. Assist in organizing open houses, webinars, campus tours, and promotional events. Collaborate with the marketing and academic teams to enhance enrollment strategies. Meet weekly/monthly targets related to inquiries, applications, and admissions. Maintain accurate records of student interactions and documentation. Stay updated with academic offerings, application deadlines, and admission guidelines. Required Qualifications: Bachelor’s degree in any discipline (Education, Business, or Communications preferred). 1–3 years of experience in student counseling, sales, or education industry. Excellent verbal and written communication skills in English,Hindi and Tamil. Strong interpersonal, presentation, and negotiation skills. Comfortable using CRM software, MS Office, and video conferencing tools. Ability to work independently as well as collaboratively in a team environment. Preferred Qualities: Passion for education and student success. Ability to handle pressure and meet deadlines. Knowledge of national and international academic programs is a plus. Experience in online/hybrid learning environments is advantageous. Compensation: Competitive salary + Incentives (based on performance) Job Types: Full-time, Permanent, Fresher, Internship Contract length: 6 months Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Location: Chennai Industry: Education / EdTech Job Type: Full-time Experience Level: 1–3 years preferred Job Summary: We are seeking a motivated and customer-oriented Admission Counselor to join our team. The ideal candidate will guide prospective students through the admissions process, provide accurate information about courses and programs, and support enrollment targets by maintaining high standards of communication and service. Key Responsibilities: Handle inbound and outbound calls/emails from prospective students and parents. Counsel students regarding academic courses, admission requirements, and career options. Provide detailed information about the institution’s programs, policies, procedures, and eligibility criteria. Follow up with leads and maintain a healthy admissions pipeline through CRM tools. Assist in organizing open houses, webinars, campus tours, and promotional events. Collaborate with the marketing and academic teams to enhance enrollment strategies. Meet weekly/monthly targets related to inquiries, applications, and admissions. Maintain accurate records of student interactions and documentation. Stay updated with academic offerings, application deadlines, and admission guidelines. Required Qualifications: Bachelor’s degree in any discipline (Education, Business, or Communications preferred). 1–3 years of experience in student counseling, sales, or education industry. Excellent verbal and written communication skills in English,Hindi and Tamil. Strong interpersonal, presentation, and negotiation skills. Comfortable using CRM software, MS Office, and video conferencing tools. Ability to work independently as well as collaboratively in a team environment. Preferred Qualities: Passion for education and student success. Ability to handle pressure and meet deadlines. Knowledge of national and international academic programs is a plus. Experience in online/hybrid learning environments is advantageous. Compensation: Competitive salary + Incentives (based on performance) Job Types: Full-time, Permanent, Fresher, Internship Contract length: 6 months Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Job Title: Education Sales Executive Location: Chennai Industry: Education / EdTech Job Type: Full-time Experience Level: 1–4 years preferred Job Summary: We are looking for a dynamic and result-driven Education Sales Executive to promote our educational programs and drive student enrollment. The role involves identifying potential leads, converting inquiries into admissions, and achieving monthly sales targets. You will act as the primary point of contact for prospective students and help them understand the value of our academic offerings. Key Responsibilities: Generate leads through cold calling, online inquiries, referrals, and social media. Follow up with potential leads and convert them into successful enrollments. Understand customer needs and recommend suitable courses or programs. Achieve or exceed monthly sales and revenue targets. Maintain accurate and up-to-date records in CRM or lead tracking tools. Collaborate with marketing and academic teams to align messaging and promotions. Analyze market trends and competitor offerings to improve sales strategy. Required Qualifications: Bachelor’s degree in any discipline (Sales, Marketing, or Education preferred). 1–4 years of sales experience, preferably in education, EdTech, or B2C segments. Excellent communication and persuasion skills. Strong negotiation and closing abilities. Proficiency in CRM systems, MS Office, and digital communication tools. Ability to work in a fast-paced, target-driven environment. Preferred Skills: Familiarity with online learning platforms and academic products. Knowledge of regional education trends and student preferences. Fluency in English and Tamil. Strong customer service orientation. Compensation: Competitive base salary + Performance-based incentives + Growth opportunities Job Type: Full-time Pay: ₹18,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Language: English (Preferred) Work Location: In person Speak with the employer +91 8266800807