CRM Executive (2-4 Years)

Surat, Kim

Job Title: CRM Executive
Location: Kim, District: Surat Experience Required: 24 years Salary Range: 18,000 30,000/month + performance bonus Job Summary: We are looking for a CRM Executive to strengthen relationships with our current customers, ensure satisfaction, and generate new business through referrals and follow-ups. Key Responsibilities: Client Relationship Building: Regularly connect with existing customers to ensure they are satisfied with products/services and to keep them informed about new offerings. Site Visits & Customer Meetings: Personally visit top customers to maintain face-toface relationships, understand challenges theyre facing, and discuss upcoming needs or projects. Referral Generation: Systematically ask for referrals from satisfied customers and track these referrals through the CRM system to close new deals. Complaint Resolution: Act as the single point of contact for existing clients in case of any service issues, coordinate with internal teams to resolve problems quickly, and ensure a positive experience. CRM Management: Enter all customer data, interactions, and next steps into the CRM; use this database to track communications, orders, referrals, and satisfaction Metrics. Qualifications & Skills: Bachelors/ Masters in Business, Marketing, or relevant field. Good interpersonal skills and a customer-centric mind-set. Ability to travel locally for client meetings. Growth Path: CRM Executive Key Account Executive Client Relationship Manager