CRM

About the Company

We are a creative and fast-growing clothing design firm, dedicated to delivering high-quality, trend-forward apparel and providing exceptional customer experiences. To strengthen our customer relationship team, we are looking for a passionate and dedicated CRM professional.

Role Overview

The CRM will play a key role in building and maintaining strong client relationships, handling customer queries, ensuring timely communication, and supporting the sales and design teams to deliver a seamless customer journey.

Key Responsibilities

• Manage and maintain client databases using CRM systems.
• Handle customer inquiries via phone, email, and in-person interactions professionally.
• Build long-term relationships with clients to increase loyalty and satisfaction.
• Coordinate between design, production, and sales teams to ensure timely order processing.
• Monitor client feedback, identify issues, and propose improvements.
• Track order follow-ups, delivery timelines, and payment status.
• Generate reports on customer engagement, retention, and satisfaction.
• Support marketing efforts by tracking and analyzing customer interactions.

Requirements

• Bachelor’s degree in Business Administration, Fashion Management, or a related field.
• 2–5 years of experience in CRM, customer service, or client servicing (experience in the fashion/apparel industry is preferred).
• Proficient in MS Office Suite and CRM software/tools.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-centric mindset.
• Ability to multitask, manage deadlines, and work collaboratively across teams.

Key Skills

• Customer Relationship Management
• Communication & Negotiation
• Problem Solving
• Coordination & Teamwork
• Attention to Detail

What We Offer

• A chance to work with a creative team in the fashion and clothing industry.
• A dynamic work environment with opportunities for growth and learning.
• Competitive salary: ₹20,000 – ₹25,000 per month.
• Insight into the latest fashion trends and customer engagement strategies.

How to Apply

Interested candidates are requested to share their updated resume with the subject line:
“Application for CRM – Civil Lines”
at:Email: [[email protected]]
WhatsApp: [9575550209]

Please include the following details in your application:

• Current Salary
• Expected Salary
• Current Location

Only shortlisted candidates will be contacted for the interview process.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person