CRM (Customer Relationship Manager)

Job Title: CRM Executive (Hindi Fluent)

Location: [Emerald Jewel Industry Unit 1]

Employment Type: Full-time

Experience: 0–3 years (or adjust as needed)

We are looking for a Hindi-fluent CRM Executive who will be responsible for managing customer relationships, handling queries, resolving issues, and ensuring a positive customer experience across all communication channels. The ideal candidate should have strong communication skills in Hindi (spoken & written) and a customer-first mindset.

Preferred Qualifications

• Bachelor’s degree in any discipline.
• Experience in telecalling, customer support, or retention roles.
• Understanding of customer lifecycle and CRM workflows.

Required Skills & Qualifications

• Fluency in Hindi (mandatory); English proficiency is a plus.
• Strong verbal and written communication skills.
• Prior experience in customer service or CRM is preferred (not mandatory).
• Ability to multitask, handle pressure, and maintain professionalism.
• Basic computer skills and familiarity with CRM tools (e.g., Zoho, Salesforce, Freshdesk).
• Problem-solving attitude and customer-centric mindset.

Key Responsibilities

• Handle customer queries via calls, emails, chat, and CRM platforms.
• Maintain accurate records of customer interactions in the CRM system.
• Provide timely resolutions to customer issues and escalate complex cases as needed.
• Follow-up with customers to ensure satisfaction and closure.
• Collaborate with sales, operations, and support teams to improve customer experience.
• Analyze customer feedback and contribute ideas for service improvements.
• Achieve targets related to customer satisfaction, quality, and response time.

Job Types: Full-time, Permanent, Fresher

Benefits:

• Provident Fund

Work Location: In person