CRM - Assistant Manager/Manager

Ganga Global Homes

3 - 7 years

6 - 9 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

collection management bba payment collection crm management payment followup payment recovery handling customer queries allotment letter farvision agreements mis reporting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience Required: Minimum 3 years in Real Estate Industry

Key Responsibilities:

• Handle end-to-end customer relationship management, from booking to possession.
• Manage BBA (Builder Buyer Agreement) execution process, ensuring accuracy and compliance.
• Prepare and maintain MIS reports for management review on bookings, collections, customer queries, and project status.
• Work on Farvision software for data management, booking entries, payment tracking, and customer records.
• Ensure timely communication with customers regarding allotments, agreements, payments, demands and project updates.
• Address and resolve customer queries, concerns, and escalations in a professional and timely manner.
• Coordinate with sales, finance, and legal teams for smooth flow of documentation and processes.
• Monitor collections, send reminders for due payments, and support the accounts team in reconciliation.
• Prepare and maintain customer documents, letters, and agreements with zero error.
• Support in planning and execution of customer events, allotment processes, and possession handovers.

Key Skills & Competencies:

• Strong working knowledge of Farvision (mandatory).
• Proficiency in MS Excel (Pivot, VLOOKUP, MIS dashboards, reporting).
• Excellent communication and interpersonal skills for customer handling.
• Ability to work under pressure with strong attention to detail.
• Good coordination skills to liaise across departments.
• Problem-solving mindset with customer-centric approach.

Qualifications:

• Graduate / Postgraduate (Preferably BBA / MBA).
• Minimum 3 years of relevant experience in CRM within the real estate industry.

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